Last updated: October 20, 2026
This policy applies to purchases made directly through ROOTARI's website. Our products are consumable food items. We do not accept change-of-mind returns or exchanges, including requests based solely on personal taste preferences. This does not affect assistance for damaged, leaking, incorrect, missing or defective products.
Please report visible damage, leakage, incorrect products or missing items within 48 hours of delivery. Email rootari006@gmail.com with your order number, a description of the issue and clear photos of the product, packaging and shipping label where available. Please retain the packaging while we review your request.
Quality issues discovered after the initial 48 hours can also be reported and will be assessed separately. Please contact us promptly and provide the batch number, best-before date, storage details and photos where available. Opening a product does not automatically exclude a genuine defect claim. Do not consume a product if you suspect spoilage, contamination or damaged seals.
After reviewing an issue, we will communicate the outcome and arrange a replacement or refund for approved claims. If a replacement is unavailable, we will provide a refund for the affected item. Any shipping charges attributable to a damaged, incorrect or defective item will also be refunded when that item is refunded.
Contact us before sending any item back. If a physical return is required for an approved damaged, incorrect or defective product claim, ROOTARI will arrange collection or cover the agreed return shipping cost. We will provide the return instructions and address. Please do not discard or return the product until we advise you.
You may cancel an order for a full refund before dispatch. Please contact us as soon as possible with your order number. Once dispatched, cancellation or changes may no longer be possible. If ROOTARI cancels an order because it cannot be fulfilled, the full amount paid will be refunded.
Approved refunds are initiated to the original payment method within 3 business days of approval. Your bank or payment provider may take an additional 5–10 business days to credit the amount. Business days exclude Sundays and public holidays. If the refund has not arrived after this period, contact us so we can help trace it.
For purchases through marketplaces or delivery platforms, please begin your request through the platform where you placed the order. Its return and refund process will apply. You may also contact ROOTARI for product-related assistance.
Nothing in this policy limits your applicable statutory rights. For dispatch estimates and delivery information, see our Shipping Policy.
Email:
rootari006@gmail.com
Phone:
+91 9989399517