Last updated: July 25, 2026
Because our products (syrup, concentrate, pickle, and root/infusion packs) are consumable food items, we're unable to accept returns once a package has been opened, for hygiene and safety reasons. The situations below are exceptions to that.
If you receive a damaged, incorrect, or defective item, contact us within 48 hours of delivery at rootari006@gmail.com with your order number and photos of the item/packaging. We'll arrange a replacement or refund once verified.
Orders can be cancelled for a full refund before they're dispatched. Once an order has been handed to our courier partner, it can no longer be cancelled — see our Shipping Policy for delivery timelines.
Approved refunds are issued to the original payment method via Razorpay and typically reflect within 14 days, depending on your bank.
For any refund or return request, email rootari006@gmail.com or call +91 9989399517.