Last updated: October 20, 2026
ROOTARI delivers across India to PIN codes serviceable by our courier partners. Delivery availability is confirmed before payment. International shipping is not currently offered through our website.
Shipping charges are calculated based on your delivery PIN code and the total weight of your order. The applicable charge is shown before you confirm and pay for your order. We do not currently offer a standard free-shipping scheme.
In-stock orders are normally processed and dispatched within 1–2 business days after payment confirmation. Business days exclude Sundays and public holidays. If dispatch is delayed, we will contact you using the details provided with your order.
Delivery normally takes 5–7 business days after dispatch, depending on your location. This is additional to the order-processing time. Remote locations, holidays, severe weather and courier disruptions may require additional time. Delivery dates are estimates rather than guarantees.
Tracking details will be shared after dispatch using the contact details provided with your order. If your shipment is delayed, missing or marked delivered but has not arrived, please contact us. We will investigate with the courier partner and help resolve the issue.
Please provide a complete delivery address, correct PIN code and reachable phone number. Contact us promptly if an address correction is needed. Changes may not be possible after dispatch. Any additional delivery charges resulting from an incorrect address will be communicated before a shipment is resent.
Please report visible damage, leakage, wrong products or missing items within 48 hours of delivery. Share your order number and clear photos of the product, packaging and shipping label where available. Please retain the packaging while we review the issue.
Quality issues discovered later can also be reported and will be assessed separately. For approved claims, we will arrange a replacement or refund. ROOTARI will cover any required return shipping for damaged, incorrect or defective products. Please contact us before returning an item.
Orders may be cancelled for a full refund before dispatch. For complete cancellation, replacement and refund terms, please read our Refund and Return Policy. Nothing in this policy limits your applicable statutory rights.
For delivery assistance, email rootari006@gmail.com or call +91 9989399517.